Staying safe during COVID-19
For more information on how to keep yourself and your loved ones safe, please consult the World Health Organisation’s website or your local health authority:Â
- USA:Â Centre for Disease Control
- Canada: Canadian government
- United Kingdom: GOV.UK
- Netherlands: National Institute for Health and Environment
- France: French government
- Germany: Federal Ministry of Health
- Italy: Ministry of Health
- Japan: Ministry of Health, Labour, and Welfare
- Poland: Polish government
- Spain: Ministry of Health
How we’re protecting the marketplace
To protect the GQ Markets community against receiving false medical information, our Trust and Safety team is actively monitoring and taking down listings related to COVID-19 that are against GQ Markets policies. This includes items that claim to protect against COVID-19/Coronavirus or otherwise make medical or health claims.Â
While sellers may make and sell handmade masks and other supplemental items, they must be transparent about their products, the standards they follow, and their making process. Under GQ policies they may not represent their items as medical devices. Nor may sellers on GQ advertise their products as designed or intended to mitigate, prevent, treat, diagnose or cure any disease or health condition.Â
If you think you see a shop or listing that is violating our policies, you can flag it for our review.
GQ cannot give you advice on regulatory issues related to masks. For information on how to select, use and maintain a non-medical mask, please consult the World Health Organisation’s page on masks or your local authority:Â
- USA: Centre for Disease Control
- Canada: Canadian Government
- United Kingdom: GOV.UK
- Netherlands: National Institute for Public Health and the Environment
- France: French Government
- Germany: The Federal Institute for Drugs and Medical Devices
- Italy: Ministry of Health
- Japan: Ministry of Health, Labor and WelfareÂ
- Poland: Polish Government
- Spain:Â Ministry of Consumer AffairsÂ
Communicate with your seller
If your order is delayed or you encounter a problem with your order, please message your seller to ask for more information before contacting GQ Markets. The seller may be able to give you an updated timeline for your order.
We ask that you have extra patience at this time, since many sellers in our community are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.
Delivery delays
Delivery carriers may be experiencing delays which may cause sellers to experience an inability to timely obtain materials. Sellers may also experience delays due to an unprecedented volume of orders for certain items. If you know the delivery carrier your seller used, you can check to see if and how their service may be affected. Here are some links to carrier service alerts:
