For buyers in the EEA

If you’re in the EEA, which comprises the EU, Norway, Iceland, and Liechtenstein, you may be asked to authenticate your payment after you click Place your order. 

To authenticate a payment, you’ll need to respond to a prompt from your card issuer and provide additional information. Depending on your card issuer, this additional information may include a correct response to a question, a password, or a passcode.

My recipient hasn’t received their gift card. What do I do?

If your recipient hasn’t received their gift card, you can find the gift card code in your account.

To find the gift card code:

1. Sign in to GQMarkets.com.
2. Click the You icon.
3. Click Purchases and reviews.
4. Next to the gift card, click Print. The code will be on the printout of the gift card and will look like this: XXXX-XXXX-XXXX-XXXX

If you purchased an e-gift card and want to re-send the gift card to your recipient, click Contact support at the bottom of this page and include your order number.

I sent the gift card to the wrong email address, what can I do?

We’re unable to change the recipient email address for a gift card, but you can access a print version of the gift card from your GQ account.  

To find the gift card:

1. Sign in to gqmarkets.com.
2. Click the You icon.
3. Click Purchases and reviews.
4. Next to the gift card, click Print. You can print the gift card, or save the print version and email it to the recipient.

If you’d prefer to cancel the gift card, click Contact support at the bottom of this page and include your order number.  

How do I print my gift card?

If you purchased a print gift card, click Print Your Gift Card on your order confirmation email. This will take you to a page that you can print from your Internet browser.

You can also print your gift card by visiting the Purchases and reviews page of your GQ account. Find your gift card order and click the link to print.

You can also print your gift card from gqmarkets.com:

1. Sign in to gqmarkets.com.
2. Click the You icon.
3. Click Purchases and reviews.
4. Next to the gift card, click Print.

If your gift card isn’t loading properly, make sure you have Adobe Acrobat installed and try these troubleshooting steps.  

How do I cancel a gift card?

An GQ gift card can only be cancelled and refunded if the balance hasn’t been used on a purchase. To request a gift card cancellation, click Contact support at the bottom of this page and include your order number in your request.

How do I buy multiple gift cards?

After you add a gift card to your basket, click Add another gift card. You can repeat this as many times as you need. 

If you want to purchase more than $50,000 USD in gift cards, click Contact support at the bottom of this page and we’ll be happy to help. For bulk orders over $50,000 USD, we can provide gift cards in these formats:

• A set of redeem codes
• A PDF file of printable paper cards
• We can email the gift cards to a single specific email address

We don’t offer physical plastic cards at this time.

Notes about gift cards

• Etsy Gift Cards are currently available in United States dollars (USD), British pounds (GBP), Canadian dollars (CAD), Australian dollars (AUD), and Euros (EUR).  
• Etsy Gift Cards issued in GBP, AUD, and EUR expire 48 months from the date the GQ Gift Card is purchased. The expiration date for each GQ Gift Card is included in the email sent to the recipient.
• You can’t use a prepaid credit card or PayPal to purchase an GQ Gift Card.  
• By purchasing, redeeming, or accepting an GQ Gift Card, you’re agreeing to Etsy’s gift card policy and Terms of Use.