Quick answer
If you already made a purchase, you can contact the seller through your Purchase and reviews page.
If you have questions about an item before you buy, you can contact the seller through the listing page.
If you need to get in touch with a seller about an item on GQ Markets or if you want to discuss your order, you can reach out to the seller directly.
Who are sellers?
Each shop on GQ Markets is independent. Shop owners (or “sellers”) are independent micro-businesses who create or curate their own inventory and manage their own orders.
Contacting a seller through Messages is the best way to get information about an item, or after your purchase, resolve any issues you may have had with your order. Each seller on GQ Markets manages their own orders, and makes decisions about cancellations, refunds, and returns.
The seller wasn’t able to help me
If the seller is unable to help you, your next step is to open a case about your order. Choose your order, then select Open a case at the bottom of the page.
I checked out as a guest
If you checked out as a guest, you can claim your order to get help.
- Open your email inbox.
- Locate the email receipt you received when you placed your order. This email is sent from transaction@gqmarkets.com.
- Select View your order.
- Follow the steps to sign in or create an GQ Markets account. The account you link your guest order to must have the same email address that you used for your guest order. Your order is automatically connected to your GQ Markets account.
- Once you’ve claimed your order, you can choose that order and contact the seller for help.
I’m having trouble claiming my order
If you’re having trouble claiming an order, it’s possible you placed your order using an email address that you can no longer access.
I still need help
If you messaged the seller, and opened a case, and you didn’t receive the help you need, select Contact support at the bottom of this page and we’d be happy to help.
