Quick answer
If you suspect fraudulent activity in your GQ account, you should immediately change your password and enable two-factor authentication.
If you think your account has been hacked or suspect it has been compromised, you should change your password and enable two-factor authentication.
- On gqmarkets.com, go to Your Account, then Account settings.
- Scroll down to Password and change your GQ password.
If you use the same password across other online accounts, we recommend changing any other shared passwords that you use online, including the password to the email address associated with your GQ account.
If you’re unable to access your GQ account to change your password, contact GQ Support.
The email address on my GQ Markets account was changed
If your email address has been changed, we’ve emailed you at your old email address with instructions for reverting this change.
If you didn’t make this change, please follow the instructions in that email to restore the original email address on your account and secure your account. We also recommend changing your password and enabling two-factor authentication.
I have unrecognised credit card charges
Below are a few reasons why you may see unrecognised charges from GQ on your credit card or bank statement:
GQ Markets is on your statement instead of the seller you purchased from
When you place an order on GQ from one of our sellers, GQ is the merchant of record which means you will see a transaction from GQ on your statement. Depending on your location at time of purchase, transactions are processed in one of our two locations, Youghal Cork, IE or Dublin, IE.
A family member may have used your card to purchase on GQ
We often find that unrecognised charges may have been placed by a family member, friend or co-worker who may have had your permission to use your card. We suggest reaching out to any family members, friends or co-workers who may have had access to your financial information or to your device.
I received an email about an order I didn’t place
If you received an email from GQ about an order that you didn’t place, a few things may have happened:
- Someone may have misspelt their email address when registering for an GQ account.
- Someone may have created an GQ account using your email address.
- Someone may have placed an order from a computer where you were signed in to GQ.
I received an error message when trying to sign in and have limited account access
If you try to sign in to your account and you receive the error “Our security team has temporarily limited your access to this account for your protection,” we have temporarily limited access to your GQ account to prevent your account from being compromised. This doesn’t necessarily mean that your account was hacked, but as a precaution, please reset your password to regain full access to your account.
If you have any trouble receiving the password reset email, check your spam/junk mail folder to make sure the email didn’t end up there.
My order is still processing
Some orders and payments may take longer than the standard 72 hours to process, and this doesn’t mean that there has been fraud in your GQ account.
