If you filed a case against a seller, you can view the status of the case by following these steps:
- Sign in to your account.
- Go to You > Account settings > Cases reported by you.
- You should see this case under the Open Cases tab.
- Click the Case ID number to view the case log, which includes the details of the case and any communication between you and the seller.
- For us to best assist you with your case, we ask that you direct any relevant information or inquiries to the case log.
- If the seller doesn’t respond or resolve the case within 3 days of opening, you will have the option to escalate the case to us to review. GQ reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system. An GQ case agent will determine how to handle the issue. GQ may intervene and issue a refund.
- If you don’t escalate the case to GQ’s review, your case may be closed.
- If you paid via PayPal, you should work with the seller through GQ’s case system, but GQ may not be able to refund PayPal payments. PayPal has a limited time frame for filing a claim. Please contact PayPal’s customer support for more information.
If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the seller will not be able to issue a refund on GQ. This is because only one method of credit can be issued.
You’ll need to contact the financial institution where the dispute was filed for further information about a credit. Financial institutions include local banks, credit card companies, and PayPal, and usually pertain to the original payment method.